Templafy
All Systems Operational
Templafy One Operational
90 days ago
100.0 % uptime
Today
WebApp ? Operational
90 days ago
100.0 % uptime
Today
Public API ? Operational
90 days ago
100.0 % uptime
Today
Templafy Hive Operational
90 days ago
99.91 % uptime
Today
Account Management ? Operational
90 days ago
99.97 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
User Management ? Operational
90 days ago
100.0 % uptime
Today
Resource Management ? Operational
90 days ago
100.0 % uptime
Today
Add-in Management ? Operational
90 days ago
99.64 % uptime
Today
Library & Dynamics ? Operational
90 days ago
99.64 % uptime
Today
Email Signature ? Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Engage Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Average response time
Fetching
Past Incidents
Oct 27, 2021

No incidents reported today.

Oct 26, 2021
Resolved - Our engineers have implemented one of the workarounds recommended by Microsoft and with this workaround the issue is mitigated.
Details for the workaround, and how to upgrade Templafy Add-ins and Desktop, can be found on our support page: https://support.templafy.com/hc/en-us/articles/4409601116689-An-issue-in-Microsoft-WebView2-is-causing-Templafy-add-ins-and-Templafy-Desktop-to-fail

We apologize for the impact to affected customers.
Oct 26, 17:40 CEST
Update - Microsoft have confirmed the problem with the WebView2 component and they are working on providing a fix.

We will update this issue as soon as new information is available.
Oct 26, 08:12 CEST
Update - After investigating on user computers, we have reason to believe that the following issues are causing the Templafy Add-ins to not progress beyond the loading screen and Templafy Desktop to report an error at startup.

https://github.com/MicrosoftEdge/WebView2Feedback/issues/1870
https://github.com/MicrosoftEdge/WebView2Feedback/issues/1860

We have reached out to Microsoft to confirm the problem is indeed with WebView2 95.0.1020.30.
Our initial investigation has shown that downgrading WebView2 to version 94.x or below resolves the issues. We strongly recommend that customers who encounter this issue, downgrade the WebView2 component.

We will keep this issue open until a workaround has been provided.
Oct 25, 19:22 CEST
Update - We are continuing to work on a fix for this issue.
Oct 25, 16:14 CEST
Identified - The newest version of a Microsoft component called WebView2 causes application failure. The engineering team is working on a solution to this issue, we'll post further updates soon.
Oct 25, 15:49 CEST
Oct 25, 2021
Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.