{
  "page": {
    "id": "j6l0125b3q6z",
    "name": "Templafy",
    "url": "https://status.templafy.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Templafy One","created_at":"2021-03-16T11:21:42.294+01:00","updated_at":"2021-03-16T11:22:22.800+01:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"d3vdrsm4vtqw","group_id":null,"page_id":"j6l0125b3q6z","components":["2sfnnc0mxtp5","7889g7kqk7qb"]},{"status":"operational","name":"Templafy Hive","created_at":"2021-03-16T09:45:32.717+01:00","updated_at":"2021-03-16T11:22:22.812+01:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"4z8n2npt67th","group_id":null,"page_id":"j6l0125b3q6z","components":["ptqrvgmt0628","hr583240nvjz","4y0mzkb4bvf0","2cxq6t95fs4n","5sml84fvf0n4","pvb80tvmqtyw","q3w8qm9l21cr","f8r7tg01yrzq","xgkn20rbry5b","9k6t78kyvlgn","rdwv7ks510ms","wt6nnmwh0lvb","q7csq4s8c8f5"]},{"status":"operational","name":"Templafy Email Signature Server","created_at":"2022-09-09T00:57:44.491+02:00","updated_at":"2022-09-09T00:57:44.491+02:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"xm40mrz3zl5l","group_id":null,"page_id":"j6l0125b3q6z","components":["rdzx9h9hhx97"]}],
  "incidents": [{"name":"Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5)","status":"resolved","created_at":"2026-09-29T19:01:51.000+02:00","updated_at":"2026-09-29T20:58:50.511+02:00","monitoring_at":"2026-09-29T20:56:03.534+02:00","resolved_at":"2026-09-29T20:58:50.485+02:00","impact":"major","shortlink":"https://stspg.io/424wwp60x95f","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T19:01:50.991+02:00","reminder_intervals":null,"id":"m9xlqym2zd1j","page_id":"j6l0125b3q6z","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and further information will be provided in a postmortem shortly.\n\nWe apologize for the impact to affected customers.","created_at":"2026-09-29T20:58:50.485+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T20:58:50.485+02:00","display_at":"2026-09-29T20:58:50.485+02:00","deliver_notifications":true,"tweet_id":null,"id":"kcnbtsh19cnn","incident_id":"m9xlqym2zd1j","custom_tweet":null,"affected_components":[{"code":"4y0mzkb4bvf0","name":"Templafy Hive - AI Assistant","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Microsoft pushed a fix which seems to resolve the issue. We will monitor document agents in Templafy at this point of time.","created_at":"2026-09-29T20:56:03.534+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T20:56:03.534+02:00","display_at":"2026-09-29T20:56:03.534+02:00","deliver_notifications":false,"tweet_id":null,"id":"h5wb8kb8271b","incident_id":"m9xlqym2zd1j","custom_tweet":null,"affected_components":[{"code":"4y0mzkb4bvf0","name":"Templafy Hive - AI Assistant","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Intermittent request failures and increased latency across Azure OpenAI, Azure AI Foundry, and Cognitive Services.\nWe are following the updates from Microsoft.","created_at":"2026-09-29T19:01:51.090+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T19:01:51.090+02:00","display_at":"2026-09-29T19:01:51.090+02:00","deliver_notifications":false,"tweet_id":null,"id":"3hqz93wr5y6p","incident_id":"m9xlqym2zd1j","custom_tweet":null,"affected_components":[{"code":"4y0mzkb4bvf0","name":"Templafy Hive - AI Assistant","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"AI Assistant","created_at":"2024-07-29T14:30:11.940+02:00","updated_at":"2026-09-29T20:56:03.495+02:00","position":3,"description":null,"showcase":true,"start_date":"2024-04-30T00:00:00.000+02:00","id":"4y0mzkb4bvf0","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"}]},{"name":"Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins.","status":"resolved","created_at":"2026-09-08T10:24:12.063+02:00","updated_at":"2026-09-15T16:15:41.267+02:00","monitoring_at":"2026-09-08T13:49:50.820+02:00","resolved_at":"2026-09-09T10:09:51.016+02:00","impact":"major","shortlink":"https://stspg.io/pts97qrfjq23","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-08T10:24:12.052+02:00","reminder_intervals":null,"id":"83vw61s1khkm","page_id":"j6l0125b3q6z","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and further information will be provided in a postmortem shortly.\n\nWe apologize for the impact to affected customers.","created_at":"2026-09-09T10:09:51.016+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T10:09:51.016+02:00","display_at":"2026-09-09T10:09:51.016+02:00","deliver_notifications":false,"tweet_id":null,"id":"cpn5p6p05nw7","incident_id":"83vw61s1khkm","custom_tweet":null,"affected_components":[{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.","created_at":"2026-09-08T13:49:50.820+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T13:49:50.820+02:00","display_at":"2026-09-08T13:49:50.820+02:00","deliver_notifications":false,"tweet_id":null,"id":"qbr81z37mr9g","incident_id":"83vw61s1khkm","custom_tweet":null,"affected_components":[{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue that affects a subset of customers and are working towards a resolution.\nSome customers might experience issues in using the find template and update document functionality in the Word VSTO Add-ins.\nFurther updates will be posted here soon.","created_at":"2026-09-08T10:24:12.144+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T10:24:12.144+02:00","display_at":"2026-09-08T10:24:12.144+02:00","deliver_notifications":false,"tweet_id":null,"id":"3zrrs43p17df","incident_id":"83vw61s1khkm","custom_tweet":null,"affected_components":[{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"## Investigation\n\nA small number of users across two tenants reported issues when using **Find Template** and **Update Document** in the VSTO add-in.\n\nThe engineering team investigated the reported behavior and reviewed the available client-side diagnostic information. The issue could not be reproduced in our internal environments, and the investigation found no indication of a broader service degradation, back-end issue, or change affecting the VSTO add-in generally.\n\nThe available diagnostics indicated that the affected clients encountered a failure while initializing a local web component used by the add-in. Find Template was the initial functionality affected, which could subsequently affect other functionality such as Update Document.\n\nBased on the investigation and the very limited number of affected users, we determined that this was **not a service-wide incident**, but an isolated client-side issue affecting specific user environments.\n\n## Mitigation\n\nThe engineering and support teams worked with the affected customers to collect diagnostic information and investigate potential environmental factors.\n\nUpdating the VSTO add-in was also evaluated as part of the troubleshooting process. This did not consistently resolve the reported behavior, further indicating that the issue was not associated with a specific VSTO release.\n\nAs the issue was isolated to a small number of users and could not be reproduced in our environments, troubleshooting focused on the affected local environments rather than making changes to the production service.\n\n## Resolution\n\nThe investigation did not identify a definitive root cause. However, the available evidence indicated that the behavior was specific to the affected client environments rather than a broader issue with the Templafy service.\n\nPotential contributing factors included the state of locally installed components, the local Microsoft Office environment, or recent environmental updates. None of these factors independently reproduced the behavior during our investigation.\n\nAs no broader service impact was identified, the event was determined **not to constitute a production incident**. The reported behavior continues to be tracked through our standard product investigation and escalation processes.\n\n## Impact and Scope\n\nThe reported issue had a **very limited scope**, affecting only a small number of users across two tenants.\n\nThere was no evidence of an impact to other tenants, a production cluster, the Templafy back-end services, or the broader VSTO user base. The investigation therefore concluded that the reports represented isolated client-side behavior rather than a wider service incident.\n\nWe sincerely apologize for the disruption experienced by the affected users. Maintaining a reliable and seamless experience remains a high priority, and we will continue investigating these isolated reports and monitoring for any evidence of a broader pattern.","postmortem_body_last_updated_at":"2026-09-15T16:15:41.248+02:00","postmortem_ignored":false,"postmortem_published_at":"2026-09-15T16:15:41.248+02:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Library \u0026 Dynamics","created_at":"2021-03-16T11:40:19.399+01:00","updated_at":"2026-09-08T13:49:50.784+02:00","position":8,"description":"Composer, Dynamics, Library Task Pane, Template \u0026 Asset Management, etc.","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"f8r7tg01yrzq","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"}]},{"name":"Service degradation - Potential Issues Updating Word Documents in VSTO Add-ins","status":"resolved","created_at":"2026-08-14T16:31:11.550+02:00","updated_at":"2026-08-19T14:00:08.874+02:00","monitoring_at":null,"resolved_at":"2026-08-14T16:57:00.569+02:00","impact":"major","shortlink":"https://stspg.io/pqmth3kmms4h","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-14T16:31:11.540+02:00","reminder_intervals":null,"id":"lwmp9lbvpf4z","page_id":"j6l0125b3q6z","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and further information will be provided in a postmortem shortly.\n\nWe apologize for the impact to affected customers.","created_at":"2026-08-14T16:57:00.569+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T16:57:00.569+02:00","display_at":"2026-08-14T16:57:00.569+02:00","deliver_notifications":false,"tweet_id":null,"id":"kts987qkg1fg","incident_id":"lwmp9lbvpf4z","custom_tweet":null,"affected_components":[{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue that affects a subset of customers and are working towards a resolution.\nUsers could encounter issues when updating Word documents using VSTO add-ins.\nFurther updates will be posted here soon.","created_at":"2026-08-14T16:31:11.625+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T16:31:11.625+02:00","display_at":"2026-08-14T16:31:11.625+02:00","deliver_notifications":false,"tweet_id":null,"id":"tdlvx8083j4f","incident_id":"lwmp9lbvpf4z","custom_tweet":null,"affected_components":[{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"**Investigation**  \nThe incident began at 11:19 AM CET on August 12, 2026, following the promotion of Office VSTO add-ins version 7.3.220 to the stable release channel. The issue was detected at 10:25 PM CET on August 13, 2026, after customers reported that Microsoft Word could close unexpectedly when using the **Update Document with templates containing images.**  \nThe engineering team investigated the reported behavior and identified that a change introduced in version 7.3.220 affected the processing of newly inserted images within document headers during an update. Under certain document and Word view conditions, header content could not be processed reliably, causing the document update to fail or, in some cases, Word to close unexpectedly.\n\n**Mitigation**  \nFollowing the investigation, the engineering team removed version 7.3.220 from the stable release channel to prevent further users from receiving the affected version.  \nThe team restored version 7.3.217 as the stable release, providing users with the previously validated version while the behavior introduced in 7.3.220 was addressed.\n\n**Resolution**  \nThe incident was resolved at 5:08 PM CET on August 14, 2026, by reverting the stable release to version 7.3.217. This removed the affected behavior from the stable release channel and restored the **Update Document** functionality to its expected operation.  \nThe engineering team verified the mitigation and confirmed that the product was functioning as expected following the rollback.\n\n**Post-Incident Actions**  \nWe are strengthening our release validation to reduce the likelihood of similar issues reaching the stable release channel. These improvements include additional manual validation when introducing new plugin versions and more robust dependency validation when updated plugin components are consumed by other Office components.  \nWe are also expanding automated coverage, with a particular focus on integration testing for document update scenarios and interactions with Microsoft Office applications.  \nImpact and Scope\n\nThe incident affected multiple tenants using version 7.3.220 of the Office VSTO add-ins. Users could encounter failures or unexpected Word application closures when using the **Update Document** functionality, temporarily obstructing affected document workflows.  \nWe sincerely apologize for the disruption caused by this incident. Maintaining a reliable and stable experience is a high priority for us, and we are strengthening our testing and release validation processes to help prevent similar issues in the future. We remain committed to delivering a dependable service to our customers.","postmortem_body_last_updated_at":"2026-08-19T14:00:08.853+02:00","postmortem_ignored":false,"postmortem_published_at":"2026-08-19T14:00:08.853+02:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Library \u0026 Dynamics","created_at":"2021-03-16T11:40:19.399+01:00","updated_at":"2026-09-08T13:49:50.784+02:00","position":8,"description":"Composer, Dynamics, Library Task Pane, Template \u0026 Asset Management, etc.","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"f8r7tg01yrzq","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"}]},{"name":"Transient errors in West Europe (Production 0) and West Europe (Production 5)","status":"resolved","created_at":"2026-06-24T14:54:51.000+02:00","updated_at":"2026-06-26T14:17:44.459+02:00","monitoring_at":"2026-06-24T15:42:33.000+02:00","resolved_at":"2026-06-24T16:42:14.958+02:00","impact":"major","shortlink":"https://stspg.io/ftck4bnkrhjf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-24T14:54:51.000+02:00","reminder_intervals":null,"id":"1r18dv2mny9k","page_id":"j6l0125b3q6z","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and further information will be provided in a postmortem shortly.\n\nWe apologize for the impact to affected customers.","created_at":"2026-06-24T16:42:14.958+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T16:42:14.958+02:00","display_at":"2026-06-24T16:42:14.958+02:00","deliver_notifications":false,"tweet_id":null,"id":"f6z3n38g386x","incident_id":"1r18dv2mny9k","custom_tweet":null,"affected_components":[{"code":"2cxq6t95fs4n","name":"Templafy Hive - Authentication","old_status":"operational","new_status":"operational"},{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"operational"},{"code":"wt6nnmwh0lvb","name":"Templafy Hive - Home","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.","created_at":"2026-06-24T15:23:33.787+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-26T13:24:34.240+02:00","display_at":"2026-06-24T15:42:33.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"t3xdybrbmz34","incident_id":"1r18dv2mny9k","custom_tweet":null,"affected_components":[{"code":"2cxq6t95fs4n","name":"Templafy Hive - Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"partial_outage","new_status":"operational"},{"code":"wt6nnmwh0lvb","name":"Templafy Hive - Home","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Customers using West Europe (Production 0) may have experienced errors or delays while loading the application.\nFurther updates will be posted here soon.","created_at":"2026-06-24T15:17:51.041+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-26T13:22:02.337+02:00","display_at":"2026-06-24T14:54:51.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"8jx0c4l6zc6r","incident_id":"1r18dv2mny9k","custom_tweet":null,"affected_components":[{"code":"2cxq6t95fs4n","name":"Templafy Hive - Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"partial_outage"},{"code":"wt6nnmwh0lvb","name":"Templafy Hive - Home","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"**Investigation**  \nOn **June 24, 2026**, 2:54 PM CET the engineering team identified an issue affecting the gateway infrastructure responsible for routing customer traffic. As a result, some requests were directed to service instances that were no longer available, causing intermittent request failures.  \nThe investigation determined that the gateway controller responsible for managing traffic routing did not consistently refresh its routing configuration following infrastructure changes, such as deployments or platform scaling events. This caused outdated routing information to remain active on some gateway instances, resulting in traffic being sent to endpoints that were no longer serving requests.  \nThe issue affected both **West Europe \\(Production 0\\)** and **West Europe \\(Production 5\\)** during separate deployment activities.\n\n**Mitigation**  \nThe engineering team immediately initiated mitigation by restarting the gateway instances responsible for traffic routing. Restarting these components forced the routing configuration to refresh, allowing traffic to be directed to the correct service instances.  \nThe mitigation successfully restored normal traffic routing for:\n\n* **West Europe \\(Production 0\\):** 2:54 PM CET – 3:08 PM CET\n* **West Europe \\(Production 5\\):** 3:22 PM CET – 3:42 PM CET\n\nFollowing the incident, the engineering team worked closely with the gateway vendor to investigate the observed behavior and evaluate long-term remediation options.\n\n**Resolution**  \nThe issue was resolved after the affected gateway instances were restarted and the routing configuration was successfully refreshed.  \nAs an additional precaution, the gateway component was subsequently downgraded to a previously proven stable version while the investigation with the vendor continues.\n\n**Post-Incident Actions**  \nThe engineering team completed a detailed review of the incident together with the gateway vendor to better understand the observed behavior.  \nTo reduce the likelihood of similar incidents, we have:\n\n* Reverted to a stable gateway controller version while the vendor continues its investigation.\n* Increased monitoring of gateway configuration synchronization during deployments and scaling events.\n* Continued collaboration with the vendor to validate future gateway releases before production rollout.\n\n**Impact and Scope**  \nThe incident affected a subset of customer requests hosted in the following production clusters:\n\n* **West Europe \\(Production 0\\):** June 24, 2026, from **2:54 PM CET** until **3:08 PM CET** \n* **West Europe \\(Production 5\\):** June 24, 2026, from **3:22 PM CET** until **3:42 PM CET**\n\nDuring these periods, some requests failed because traffic was temporarily routed to service instances that were no longer available. Once the gateway configuration was refreshed, normal service resumed.  \nWe sincerely apologize for the disruption caused by this incident. Providing a reliable and dependable service remains our highest priority, and we are continuing to work closely with our technology partners while strengthening our deployment and monitoring processes to help prevent similar issues in the future.","postmortem_body_last_updated_at":"2026-06-26T14:17:44.436+02:00","postmortem_ignored":false,"postmortem_published_at":"2026-06-26T14:17:44.436+02:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Authentication","created_at":"2021-03-16T09:11:39.456+01:00","updated_at":"2026-06-24T15:23:33.733+02:00","position":4,"description":"Authentication to Templafy including SSO","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"2cxq6t95fs4n","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Library \u0026 Dynamics","created_at":"2021-03-16T11:40:19.399+01:00","updated_at":"2026-09-08T13:49:50.784+02:00","position":8,"description":"Composer, Dynamics, Library Task Pane, Template \u0026 Asset Management, etc.","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"f8r7tg01yrzq","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Home","created_at":"2026-01-29T12:18:34.531+01:00","updated_at":"2026-06-24T15:23:33.761+02:00","position":12,"description":null,"showcase":true,"start_date":"2026-01-29T00:00:00.000+01:00","id":"wt6nnmwh0lvb","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"}]},{"name":"AI Services are impacted by an Azure Open AI services incident","status":"resolved","created_at":"2026-06-08T09:45:37.000+02:00","updated_at":"2026-06-10T11:03:00.350+02:00","monitoring_at":"2026-06-08T16:37:19.494+02:00","resolved_at":"2026-06-08T16:45:46.722+02:00","impact":"major","shortlink":"https://stspg.io/s2ldc79ttl99","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-08T09:45:37.000+02:00","reminder_intervals":null,"id":"y4y5h5mnx99n","page_id":"j6l0125b3q6z","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and further information will be provided in a postmortem shortly.","created_at":"2026-06-08T16:45:46.722+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-08T16:45:46.722+02:00","display_at":"2026-06-08T16:45:46.722+02:00","deliver_notifications":false,"tweet_id":null,"id":"bndckg9pjfxx","incident_id":"y4y5h5mnx99n","custom_tweet":null,"affected_components":[{"code":"4y0mzkb4bvf0","name":"Templafy Hive - AI Assistant","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"At 13:45 UTC on 08 June 2026, Microsoft confirmed that the platform issue affecting Azure OpenAI Service across multiple regions had been mitigated.","created_at":"2026-06-08T16:37:19.494+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-08T16:37:19.494+02:00","display_at":"2026-06-08T16:37:19.494+02:00","deliver_notifications":false,"tweet_id":null,"id":"mgyws1fm37tv","incident_id":"y4y5h5mnx99n","custom_tweet":null,"affected_components":[{"code":"4y0mzkb4bvf0","name":"Templafy Hive - AI Assistant","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Microsoft reported that, starting at 09:45 CET on 8 June 2026, it identified an incident affecting the Azure OpenAI Service in multiple regions.\n\nFurther updates will be posted here soon.","created_at":"2026-06-08T14:40:37.482+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-08T16:38:35.284+02:00","display_at":"2026-06-08T09:45:37.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"0xbcq3g0l1v9","incident_id":"y4y5h5mnx99n","custom_tweet":null,"affected_components":[{"code":"4y0mzkb4bvf0","name":"Templafy Hive - AI Assistant","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"# Investigation\n\nOn June 8, 2026, at 10:01 AM CET, the engineering team became aware of delays and intermittent failures affecting AI-powered functionality within Document Agents, including outline preparation and document generation.\n\nThe engineering team determined that the disruption originated from an incident affecting Microsoft Azure OpenAI Services across multiple regions. As Azure OpenAI is a dependency for AI Assistant functionality, increased latency and timeout rates in the external service impacted the processing of AI requests.\n\nWhile the platform continued to accept requests, slower response times caused a buildup of pending AI requests. As a result, some users experienced delays when generating outlines and documents, and in some cases workflows appeared stalled while requests were being processed.\n\n# Mitigation\n\nFollowing identification of the underlying cause, the engineering team focused on reducing delays and restoring normal processing capacity.\n\nThe engineering team promptly implemented mitigation measures to reduce the impact of the Azure OpenAI service degradation and restore normal processing of AI requests. In parallel, Microsoft worked to restore normal Azure OpenAI service performance.\n\nThese actions helped stabilize the service and reduce the impact on users while the external service disruption was being resolved.\n\n# Resolution\n\nThe issue was resolved at 5:00 PM CET on June 8, 2026.\n\nFollowing Microsoft's remediation of the Azure OpenAI service disruption and the mitigation measures implemented by the engineering team, AI request processing returned to normal levels.\n\nAfter resolution, users were once again able to generate outlines and documents through Document Agents without abnormal delays or failures. The engineering team validated that service performance had returned to expected operating levels before closing the incident.\n\n# Post-Incident Actions\n\nTo improve resilience and visibility into similar situations, the following actions have been identified:\n\n* Implement additional monitoring and alerting for AI service latency and timeout rates.\n* Add alerts for unusual increases in pending AI requests and processing delays.\n* Review scaling and recovery procedures to ensure faster response to external service disruptions.\n* Continue evaluating opportunities to improve the resilience of AI-powered functionality.\n\n# Impact and Scope\n\nThis incident affected AI-powered functionality used by AI Assistant and Document Agents between 9:45 AM CET and 5:00 PM CET on June 8, 2026.\n\nA subset of users experienced delayed responses, failed AI requests, or workflows that appeared stuck while outlines or documents were being generated. The impact was caused by increased latency and timeout rates in Microsoft Azure OpenAI Services.\n\nWe sincerely apologize for the disruption caused by this issue. Maintaining a reliable and seamless experience is our highest priority. We remain committed to delivering a dependable and high-quality service experience.","postmortem_body_last_updated_at":"2026-06-10T11:03:00.332+02:00","postmortem_ignored":false,"postmortem_published_at":"2026-06-10T11:03:00.332+02:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"AI Assistant","created_at":"2024-07-29T14:30:11.940+02:00","updated_at":"2026-09-29T20:56:03.495+02:00","position":3,"description":null,"showcase":true,"start_date":"2024-04-30T00:00:00.000+02:00","id":"4y0mzkb4bvf0","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"}]},{"name":"Document creation services 1.1 connector is not generating documents","status":"resolved","created_at":"2026-04-01T11:20:40.268+02:00","updated_at":"2026-04-08T16:03:21.729+02:00","monitoring_at":"2026-04-01T17:35:20.783+02:00","resolved_at":"2026-04-02T13:08:24.257+02:00","impact":"major","shortlink":"https://stspg.io/tp7yvlbh8njb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-01T11:20:40.259+02:00","reminder_intervals":null,"id":"j9gpx9d3vbg3","page_id":"j6l0125b3q6z","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and further information will be provided in a postmortem shortly.\n\nWe apologize for the impact to affected customers.","created_at":"2026-04-02T13:08:24.257+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-02T13:08:24.257+02:00","display_at":"2026-04-02T13:08:24.257+02:00","deliver_notifications":false,"tweet_id":null,"id":"zjph1vc4xdjk","incident_id":"j9gpx9d3vbg3","custom_tweet":null,"affected_components":[{"code":"q3w8qm9l21cr","name":"Templafy Hive - Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.","created_at":"2026-04-01T17:35:20.783+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-01T17:35:20.783+02:00","display_at":"2026-04-01T17:35:20.783+02:00","deliver_notifications":true,"tweet_id":null,"id":"4rnw30tpc4x0","incident_id":"j9gpx9d3vbg3","custom_tweet":null,"affected_components":[{"code":"q3w8qm9l21cr","name":"Templafy Hive - Integrations","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"The engineers have identified the root cause and are working towards a fix.","created_at":"2026-04-01T14:39:23.319+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-01T14:39:23.319+02:00","display_at":"2026-04-01T14:39:23.319+02:00","deliver_notifications":false,"tweet_id":null,"id":"90dh60xvjrvy","incident_id":"j9gpx9d3vbg3","custom_tweet":null,"affected_components":[{"code":"q3w8qm9l21cr","name":"Templafy Hive - Integrations","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified an issue that affects a subset of customers and are working towards a resolution.\nFurther updates will be posted here soon.","created_at":"2026-04-01T11:20:40.353+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-01T11:20:40.353+02:00","display_at":"2026-04-01T11:20:40.353+02:00","deliver_notifications":true,"tweet_id":null,"id":"dt0x289vcplc","incident_id":"j9gpx9d3vbg3","custom_tweet":null,"affected_components":[{"code":"q3w8qm9l21cr","name":"Templafy Hive - Integrations","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"**Investigation**  \nOn April 1, 2026, a subset of customers began reporting issues when attempting to open or generate documents through app connectors. As a result, an incident was created at 10:58 AM CET.  \nThe engineering team investigated and identified two main issues. Some links from external systems were not directing users to the correct documents, and users encountered errors when accessing certain templates in filtered folders.  \nFurther analysis showed that recent changes introduced as part of the new user experience caused inconsistencies in how required data was passed between systems. This resulted in missing information needed to correctly locate and load documents.\n\n**Mitigation**  \nFollowing identification of the issues, the engineering team prioritized restoring functionality. Work began shortly after detection by correcting external link routing and ensuring required data was available before documents were loaded.  \nTemporary mitigation steps were applied to stabilize access while a full fix was prepared. Additional connector flows were also reviewed, including known variations such as the Stuf app connector.\n\n**Resolution**  \nThe issue was resolved at 5:40 PM CET on April 1, 2026, when fixes were deployed to restore document generation through app connectors.  \nThe implemented changes ensured that all required information was consistently available during the document creation process. After deployment, users were able to successfully generate documents and access templates without errors. The solution was validated across affected environments.\n\n**Post-Incident Actions**\n\n* Feature flag implementations will include options to exclude specific tenants during rollout\n* Test coverage will be expanded for app connectors, document access, and integration scenarios\n\n**Impact and Scope**  \nThis incident affected a subset of customers using app connectors within the new end-user experience. Impacted users experienced failures when opening or generating documents, particularly when accessing templates through filtered folders or external links.\n\nWe sincerely apologize for the disruption caused by this incident. Maintaining a reliable and seamless experience is our highest priority, and we are taking steps to improve our release processes and testing coverage moving forward.","postmortem_body_last_updated_at":"2026-04-08T16:03:21.712+02:00","postmortem_ignored":false,"postmortem_published_at":"2026-04-08T16:03:21.712+02:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Integrations","created_at":"2021-03-16T11:44:35.825+01:00","updated_at":"2026-04-01T17:35:20.751+02:00","position":7,"description":"Integration Management and general integrations to external systems (Salesforce, SharePoint, etc.)","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"q3w8qm9l21cr","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"}]},{"name":"Intermittent issues accessing Templafy - West Europe (Production 0)","status":"resolved","created_at":"2026-03-31T12:02:00.000+02:00","updated_at":"2026-04-03T12:29:54.964+02:00","monitoring_at":"2026-03-31T12:41:08.000+02:00","resolved_at":"2026-03-31T13:57:45.690+02:00","impact":"minor","shortlink":"https://stspg.io/hfyltlcyp1v3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-31T12:02:00.000+02:00","reminder_intervals":null,"id":"9ph4hk0wfd2w","page_id":"j6l0125b3q6z","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and further information will be provided in a postmortem shortly.\n\nWe apologize for the impact to affected customers.","created_at":"2026-03-31T13:57:45.690+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-31T13:57:45.690+02:00","display_at":"2026-03-31T13:57:45.690+02:00","deliver_notifications":true,"tweet_id":null,"id":"rs3zx4hk89pv","incident_id":"9ph4hk0wfd2w","custom_tweet":null,"affected_components":[{"code":"ptqrvgmt0628","name":"Templafy Hive - Account Management","old_status":"operational","new_status":"operational"},{"code":"hr583240nvjz","name":"Templafy Hive - Add-in Management","old_status":"operational","new_status":"operational"},{"code":"4y0mzkb4bvf0","name":"Templafy Hive - AI Assistant","old_status":"operational","new_status":"operational"},{"code":"2cxq6t95fs4n","name":"Templafy Hive - Authentication","old_status":"operational","new_status":"operational"},{"code":"5sml84fvf0n4","name":"Templafy Hive - Email Signature","old_status":"operational","new_status":"operational"},{"code":"pvb80tvmqtyw","name":"Templafy Hive - Engage","old_status":"operational","new_status":"operational"},{"code":"q3w8qm9l21cr","name":"Templafy Hive - Integrations","old_status":"operational","new_status":"operational"},{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"operational"},{"code":"xgkn20rbry5b","name":"Templafy Hive - Productivity","old_status":"operational","new_status":"operational"},{"code":"9k6t78kyvlgn","name":"Templafy Hive - Resource Management","old_status":"operational","new_status":"operational"},{"code":"rdwv7ks510ms","name":"Templafy Hive - User Management","old_status":"operational","new_status":"operational"},{"code":"wt6nnmwh0lvb","name":"Templafy Hive - Home","old_status":"operational","new_status":"operational"},{"code":"q7csq4s8c8f5","name":"Templafy Hive - Library Insights","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.","created_at":"2026-03-31T13:04:08.588+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-03T12:27:52.307+02:00","display_at":"2026-03-31T12:41:08.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"rhtrl41swn8w","incident_id":"9ph4hk0wfd2w","custom_tweet":null,"affected_components":[{"code":"ptqrvgmt0628","name":"Templafy Hive - Account Management","old_status":"degraded_performance","new_status":"operational"},{"code":"hr583240nvjz","name":"Templafy Hive - Add-in Management","old_status":"degraded_performance","new_status":"operational"},{"code":"4y0mzkb4bvf0","name":"Templafy Hive - AI Assistant","old_status":"degraded_performance","new_status":"operational"},{"code":"2cxq6t95fs4n","name":"Templafy Hive - Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"5sml84fvf0n4","name":"Templafy Hive - Email Signature","old_status":"degraded_performance","new_status":"operational"},{"code":"pvb80tvmqtyw","name":"Templafy Hive - Engage","old_status":"degraded_performance","new_status":"operational"},{"code":"q3w8qm9l21cr","name":"Templafy Hive - Integrations","old_status":"degraded_performance","new_status":"operational"},{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"degraded_performance","new_status":"operational"},{"code":"xgkn20rbry5b","name":"Templafy Hive - Productivity","old_status":"degraded_performance","new_status":"operational"},{"code":"9k6t78kyvlgn","name":"Templafy Hive - Resource Management","old_status":"degraded_performance","new_status":"operational"},{"code":"rdwv7ks510ms","name":"Templafy Hive - User Management","old_status":"degraded_performance","new_status":"operational"},{"code":"wt6nnmwh0lvb","name":"Templafy Hive - Home","old_status":"degraded_performance","new_status":"operational"},{"code":"q7csq4s8c8f5","name":"Templafy Hive - Library Insights","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue that affects a subset of customers and are working towards a resolution.\nFurther updates will be posted here soon.","created_at":"2026-03-31T13:01:00.670+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-03T12:29:54.959+02:00","display_at":"2026-03-31T12:09:00.000+02:00","deliver_notifications":true,"tweet_id":null,"id":"jyh9k9h7j6gy","incident_id":"9ph4hk0wfd2w","custom_tweet":null,"affected_components":[{"code":"ptqrvgmt0628","name":"Templafy Hive - Account Management","old_status":"operational","new_status":"degraded_performance"},{"code":"hr583240nvjz","name":"Templafy Hive - Add-in Management","old_status":"operational","new_status":"degraded_performance"},{"code":"4y0mzkb4bvf0","name":"Templafy Hive - AI Assistant","old_status":"operational","new_status":"degraded_performance"},{"code":"2cxq6t95fs4n","name":"Templafy Hive - Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"5sml84fvf0n4","name":"Templafy Hive - Email Signature","old_status":"operational","new_status":"degraded_performance"},{"code":"pvb80tvmqtyw","name":"Templafy Hive - Engage","old_status":"operational","new_status":"degraded_performance"},{"code":"q3w8qm9l21cr","name":"Templafy Hive - Integrations","old_status":"operational","new_status":"degraded_performance"},{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"degraded_performance"},{"code":"xgkn20rbry5b","name":"Templafy Hive - Productivity","old_status":"operational","new_status":"degraded_performance"},{"code":"9k6t78kyvlgn","name":"Templafy Hive - Resource Management","old_status":"operational","new_status":"degraded_performance"},{"code":"rdwv7ks510ms","name":"Templafy Hive - User Management","old_status":"operational","new_status":"degraded_performance"},{"code":"wt6nnmwh0lvb","name":"Templafy Hive - Home","old_status":"operational","new_status":"degraded_performance"},{"code":"q7csq4s8c8f5","name":"Templafy Hive - Library Insights","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"**Investigation**\n\nOn March 31, 2026, at 12:02 PM CET, an issue began affecting access to Templafy for some customers hosted in West Europe \\(Production 0\\). The issue was detected at 12:09 PM CET through system alerts. The engineering team quickly began investigating and identified that part of the underlying Azure infrastructure supporting the service was not responding as expected. This resulted in temporary access issues for some users.\n\n**Mitigation**  \nAt 12:41 PM CET, the engineering team took steps to isolate the affected portion of the Azure infrastructure to prevent further impact. Traffic was redirected away from the affected area, allowing the platform to continue operating using healthy resources.  \n From a user perspective, service was effectively restored at this point, and customers were able to access Templafy as expected. The team continued to closely monitor the system to ensure stability.\n\n**Resolution**  \nThe affected infrastructure was safely removed from service, and all systems were confirmed to be operating normally. This step reflects full backend recovery and validation, with no additional user impact observed after mitigation.\n\n**Post-Incident Actions**  \nWe are continuing to review this incident in collaboration with Microsoft Azure to better understand the underlying cause of the infrastructure disruption and to reduce the likelihood of recurrence.\n\n**Impact and Scope**  \nThis incident affected a subset of customers hosted in West Europe \\(Production 0\\), who experienced temporary difficulty accessing Templafy between 12:02 PM CET and 12:41 PM CET on March 31, 2026.  \nThe root cause was identified as an issue within Azure-managed infrastructure.","postmortem_body_last_updated_at":"2026-04-03T12:28:45.986+02:00","postmortem_ignored":false,"postmortem_published_at":"2026-04-03T12:28:45.986+02:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Account Management","created_at":"2021-03-16T09:45:32.728+01:00","updated_at":"2026-03-31T13:04:08.401+02:00","position":1,"description":"Account Management Admin Center including signing up new tenants","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"ptqrvgmt0628","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Add-in Management","created_at":"2021-03-16T11:37:02.278+01:00","updated_at":"2026-03-31T13:04:08.416+02:00","position":2,"description":"Distribution of add-ins using Templafy Desktop","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"hr583240nvjz","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"AI Assistant","created_at":"2024-07-29T14:30:11.940+02:00","updated_at":"2026-09-29T20:56:03.495+02:00","position":3,"description":null,"showcase":true,"start_date":"2024-04-30T00:00:00.000+02:00","id":"4y0mzkb4bvf0","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Authentication","created_at":"2021-03-16T09:11:39.456+01:00","updated_at":"2026-06-24T15:23:33.733+02:00","position":4,"description":"Authentication to Templafy including SSO","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"2cxq6t95fs4n","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Email Signature","created_at":"2021-03-16T11:42:46.202+01:00","updated_at":"2026-03-31T13:04:08.455+02:00","position":5,"description":"Email Signature Management, Email Signature generation, and Email Signature Server synchronization","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"5sml84fvf0n4","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Engage","created_at":"2021-03-16T11:44:56.206+01:00","updated_at":"2026-03-31T13:04:08.468+02:00","position":6,"description":null,"showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"pvb80tvmqtyw","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Integrations","created_at":"2021-03-16T11:44:35.825+01:00","updated_at":"2026-04-01T17:35:20.751+02:00","position":7,"description":"Integration Management and general integrations to external systems (Salesforce, SharePoint, etc.)","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"q3w8qm9l21cr","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Library \u0026 Dynamics","created_at":"2021-03-16T11:40:19.399+01:00","updated_at":"2026-09-08T13:49:50.784+02:00","position":8,"description":"Composer, Dynamics, Library Task Pane, Template \u0026 Asset Management, etc.","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"f8r7tg01yrzq","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Productivity","created_at":"2024-05-27T08:51:05.122+02:00","updated_at":"2026-03-31T13:04:08.507+02:00","position":9,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000+01:00","id":"xgkn20rbry5b","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Resource Management","created_at":"2021-03-16T11:35:57.517+01:00","updated_at":"2026-03-31T13:04:08.520+02:00","position":10,"description":"Management of data sources, etc.","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"9k6t78kyvlgn","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"User Management","created_at":"2021-03-16T11:34:33.168+01:00","updated_at":"2026-03-31T13:04:08.534+02:00","position":11,"description":"Manages users including SCIM","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"rdwv7ks510ms","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Home","created_at":"2026-01-29T12:18:34.531+01:00","updated_at":"2026-06-24T15:23:33.761+02:00","position":12,"description":null,"showcase":true,"start_date":"2026-01-29T00:00:00.000+01:00","id":"wt6nnmwh0lvb","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Library Insights","created_at":"2026-02-20T10:15:59.980+01:00","updated_at":"2026-03-31T13:04:08.561+02:00","position":13,"description":"The visualization of data from the InAppAnalytics database","showcase":true,"start_date":"2026-02-20T00:00:00.000+01:00","id":"q7csq4s8c8f5","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"}]},{"name":"Issues when accessing Templafy","status":"resolved","created_at":"2026-03-12T14:08:28.755+01:00","updated_at":"2026-03-16T15:28:38.326+01:00","monitoring_at":"2026-03-12T14:20:36.560+01:00","resolved_at":"2026-03-12T15:50:39.622+01:00","impact":"major","shortlink":"https://stspg.io/b9bm6gq2b850","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-12T14:08:28.744+01:00","reminder_intervals":null,"id":"qnq93dwydqmp","page_id":"j6l0125b3q6z","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and further information will be provided in a postmortem shortly.\n\nWe apologize for the impact to affected customers.","created_at":"2026-03-12T15:50:39.622+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-12T15:50:39.622+01:00","display_at":"2026-03-12T15:50:39.622+01:00","deliver_notifications":true,"tweet_id":null,"id":"1w91kjkyn3hm","incident_id":"qnq93dwydqmp","custom_tweet":null,"affected_components":[{"code":"2cxq6t95fs4n","name":"Templafy Hive - Authentication","old_status":"operational","new_status":"operational"},{"code":"5sml84fvf0n4","name":"Templafy Hive - Email Signature","old_status":"operational","new_status":"operational"},{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-03-12T14:20:36.560+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-12T14:20:36.560+01:00","display_at":"2026-03-12T14:20:36.560+01:00","deliver_notifications":false,"tweet_id":null,"id":"126zzvszd8j3","incident_id":"qnq93dwydqmp","custom_tweet":null,"affected_components":[{"code":"2cxq6t95fs4n","name":"Templafy Hive - Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"5sml84fvf0n4","name":"Templafy Hive - Email Signature","old_status":"partial_outage","new_status":"operational"},{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue that affects a subset of customers on West Europe (Production0), Australia East (Production 3), West Europe (Production5) and are working towards a resolution.\n\nFurther updates will be posted here soon.","created_at":"2026-03-12T14:08:28.886+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-12T14:08:28.886+01:00","display_at":"2026-03-12T14:08:28.886+01:00","deliver_notifications":true,"tweet_id":null,"id":"jynp0tqkyrzm","incident_id":"qnq93dwydqmp","custom_tweet":null,"affected_components":[{"code":"2cxq6t95fs4n","name":"Templafy Hive - Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"5sml84fvf0n4","name":"Templafy Hive - Email Signature","old_status":"operational","new_status":"partial_outage"},{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"# Investigation\n\nThe incident began on March 12, 2026, at 10:17 AM CET, when some users attempting to access [templafy.templafy.com](http://templafy.templafy.com) from mobile devices experienced difficulties loading the site. The issue was detected at 1:36 PM CET, after reports indicated that the site could not be accessed successfully from certain mobile clients.\n\nThe engineering team began investigating immediately after detection. The issue was related to an ongoing infrastructure change where traffic was gradually being moved from the current routing component to a new one.\n\nDuring this transition, a configuration difference in the new system caused some requests to be rejected. This issue mainly affected users accessing the service from mobile devices.\n\n# Mitigation\n\nOnce the cause was identified, the engineering team mitigated the issue by redirecting traffic back to the previous routing component.\n\nThis rollback restored the previous routing behavior and prevented further request validation conflicts, allowing the team to continue analyzing the routing component configuration.\n\n# Resolution\n\nThe incident was resolved on March 12, 2026, at 2:31 PM CET, once traffic had been fully reverted to the previous infrastructure configuration.\n\nFollowing the rollback, affected users were again able to access [templafy.templafy.com](http://templafy.templafy.com) from mobile devices without issues.\n\n# Impact and Scope\n\nThis incident affected users attempting to access [templafy.templafy.com](http://templafy.templafy.com) from mobile devices during the migration window on March 12, 2026.\n\nThe issue occurred during a controlled infrastructure migration and impacted requests routed through the following clusters:\n\n* West Europe \\(Production 0\\)\n* Australia East \\(Production 3\\)\n* West Europe \\(Production 5\\)\n\nUsers accessing the service from mobile devices connected to these clusters may have experienced difficulty loading the site during the incident window.\n\n# Post-Incident Actions\n\nFollowing the incident, the engineering team reviewed the migration process and identified improvements to the procedures used during infrastructure transitions. These improvements will help ensure smoother migrations and reduce the likelihood of similar issues occurring in the future.","postmortem_body_last_updated_at":"2026-03-16T15:28:38.307+01:00","postmortem_ignored":false,"postmortem_published_at":"2026-03-16T15:28:38.307+01:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Authentication","created_at":"2021-03-16T09:11:39.456+01:00","updated_at":"2026-06-24T15:23:33.733+02:00","position":4,"description":"Authentication to Templafy including SSO","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"2cxq6t95fs4n","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Email Signature","created_at":"2021-03-16T11:42:46.202+01:00","updated_at":"2026-03-31T13:04:08.455+02:00","position":5,"description":"Email Signature Management, Email Signature generation, and Email Signature Server synchronization","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"5sml84fvf0n4","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"},{"status":"operational","name":"Library \u0026 Dynamics","created_at":"2021-03-16T11:40:19.399+01:00","updated_at":"2026-09-08T13:49:50.784+02:00","position":8,"description":"Composer, Dynamics, Library Task Pane, Template \u0026 Asset Management, etc.","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"f8r7tg01yrzq","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"}]},{"name":"Service degradation - Unable to create documents","status":"resolved","created_at":"2026-03-10T14:28:19.350+01:00","updated_at":"2026-03-13T09:29:35.953+01:00","monitoring_at":null,"resolved_at":"2026-03-10T15:47:56.957+01:00","impact":"major","shortlink":"https://stspg.io/zyn7p6c1vfgs","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-10T14:28:19.343+01:00","reminder_intervals":null,"id":"y88y8kgnsfxy","page_id":"j6l0125b3q6z","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and further information will be provided in a postmortem shortly.\n\nWe apologize for the impact to affected customers.","created_at":"2026-03-10T15:47:56.957+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T15:47:56.957+01:00","display_at":"2026-03-10T15:47:56.957+01:00","deliver_notifications":true,"tweet_id":null,"id":"wb5hfs5j7td7","incident_id":"y88y8kgnsfxy","custom_tweet":null,"affected_components":[{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue that affects a subset of customers and are working towards a resolution.\nFurther updates will be posted here soon.","created_at":"2026-03-10T14:28:19.425+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T14:28:19.425+01:00","display_at":"2026-03-10T14:28:19.425+01:00","deliver_notifications":true,"tweet_id":null,"id":"8lkyb4zw78bl","incident_id":"y88y8kgnsfxy","custom_tweet":null,"affected_components":[{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"## Investigation\n\nThe incident began on March 10, 2026, at 8:04 AM CET and affected document generation and download functionality for some users. In certain cases, documents could fail to generate when templates contained non-ASCII characters in the file name. Additionally, some downloaded documents appeared corrupted.\n\nThe issue was detected on March 10, 2026, at 1:58 PM CET, after alerts indicated unusual behavior related to document processing. The engineering team immediately began investigating the issue.\n\nDuring the investigation, the team found that a recent change related to how documents were stored in blob storage within the Dynamics integration had introduced unexpected behavior. This change caused templates with certain characters in their names to fail during document creation and also led to incorrect references to stored documents, which resulted in corrupted downloads.\n\n## Mitigation\n\nThe engineering team reverted the recent blob storage changes introduced in the Dynamics integration and removed metadata related to template names that contributed to the failures. The team also corrected the document identification and storage logic to ensure documents were saved and retrieved correctly.\n\nThese steps restored normal behavior for document generation and downloads.\n\n## Resolution\n\nThe fix was deployed on March 10, 2026, and was successfully rolled out to **West Europe \\(Production 0\\)** by 3:56 PM CET.\n\nFollowing the deployment, document creation and downloads returned to normal operation.\n\n## Impact and Scope\n\nThis incident affected document creation and document download functionality for customers hosted on **West Europe \\(Production 0\\)**.\n\nDuring the incident window from March 10, 2026, at 8:04 AM CET until March 10, 2026, at 3:56 PM CET, users could experience issues generating documents from templates with certain characters in their names or receive corrupted files when downloading documents.\n\n## Post-Incident Actions\n\nThe engineering team reviewed the incident and identified opportunities to further improve validation around document storage.\n\nAs part of the follow-up actions:\n\n* Automated tests will be expanded to validate storage paths before documents are stored.\n* Additional validation will ensure that document identifiers and storage locations remain consistent during processing.\n* The team will continue improving how template name metadata is handled to support a wider range of naming conventions.","postmortem_body_last_updated_at":"2026-03-13T09:29:35.933+01:00","postmortem_ignored":false,"postmortem_published_at":"2026-03-13T09:29:35.933+01:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Library \u0026 Dynamics","created_at":"2021-03-16T11:40:19.399+01:00","updated_at":"2026-09-08T13:49:50.784+02:00","position":8,"description":"Composer, Dynamics, Library Task Pane, Template \u0026 Asset Management, etc.","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"f8r7tg01yrzq","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"}]},{"name":"Update presentation is not working for any PowerPoint presentation","status":"resolved","created_at":"2026-03-09T09:54:24.079+01:00","updated_at":"2026-03-11T09:34:51.783+01:00","monitoring_at":null,"resolved_at":"2026-03-09T12:12:22.025+01:00","impact":"major","shortlink":"https://stspg.io/b805dvdphgnn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-09T09:54:24.073+01:00","reminder_intervals":null,"id":"mx91p9tpqtfq","page_id":"j6l0125b3q6z","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and further information will be provided in a postmortem shortly.\n\nWe apologize for the impact to affected customers.","created_at":"2026-03-09T12:12:22.025+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-09T12:12:22.025+01:00","display_at":"2026-03-09T12:12:22.025+01:00","deliver_notifications":true,"tweet_id":null,"id":"q262xckmrx7m","incident_id":"mx91p9tpqtfq","custom_tweet":null,"affected_components":[{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue that affects a subset of customers and are working towards a resolution.\nFurther updates will be posted here soon.","created_at":"2026-03-09T10:43:34.809+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-09T10:43:34.809+01:00","display_at":"2026-03-09T10:43:34.809+01:00","deliver_notifications":false,"tweet_id":null,"id":"6tpq6mwr61k0","incident_id":"mx91p9tpqtfq","custom_tweet":null,"affected_components":[{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-03-09T09:54:24.142+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-09T09:54:24.142+01:00","display_at":"2026-03-09T09:54:24.142+01:00","deliver_notifications":true,"tweet_id":null,"id":"qxhpqc028gm1","incident_id":"mx91p9tpqtfq","custom_tweet":null,"affected_components":[{"code":"f8r7tg01yrzq","name":"Templafy Hive - Library \u0026 Dynamics","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"# Investigation\n\nThe incident began on March 5, 2026, at 8:04 AM CET and affected the Document Updater functionality for PowerPoint presentations, where users encountered an error when attempting to update presentations. As a result, PowerPoint presentations could not be updated through the Document Updater.\n\nThe issue was detected on March 9, 2026, at 9:32 AM CET, after reports indicated that users were receiving error notifications when attempting to update PowerPoint documents. The engineering team immediately initiated an investigation to determine the cause of the issue.\n\nDuring the investigation, the team identified that a recently introduced change related to the Templafy Validator functionality for unlocking slides had unintentionally introduced a regression affecting the Document Updater. The change modified the contract used by the VSTO component responsible for processing template configuration. Due to this contract change, VSTO was unable to correctly process the configuration, resulting in errors when users attempted to update PowerPoint presentations.\n\n# Mitigation\n\nAfter identifying the cause of the issue on March 9, 2026, at 9:41 AM CET, the engineering team began implementing a fix to restore compatibility with the existing VSTO integration.\n\nA corrective code change was prepared. The fix ensured that the contract used by the VSTO component could once again correctly process template configuration required by the Document Updater.\n\n# Resolution\n\nBy 12:05 PM CET on March 9, 2026, the fix had been successfully deployed across all production clusters. Once deployed, the Document Updater functionality for PowerPoint presentations was restored, and users were able to update presentations normally without encountering errors.\n\n# Impact and Scope\n\nThis incident affected the PowerPoint Document Updater functionality, preventing users from updating PowerPoint presentations through the platform.\n\nThe issue impacted tenants across all production clusters, affecting all tenants using the PowerPoint update functionality during the incident window from March 5, 2026, at 8:04 AM CET until March 9, 2026, at 12:05 PM CET.\n\n# Post-Incident Actions\n\nThe engineering team has reviewed the incident and identified opportunities to improve safeguards around compatibility between platform components.\n\nAs part of the follow-up actions:  \n\t•\tAdditional review procedures will be introduced for changes that affect contracts used by client integrations such as VSTO.  \n\t•\tThe team will investigate approaches for introducing tests that validate backwards compatibility for contract changes, particularly for integrations that rely on existing client-side implementations.  \n\t•\tInternal development guidelines will be reinforced to ensure that contract changes are carefully evaluated for potential downstream impact.\n\nThese improvements aim to reduce the risk of similar regressions in the future.","postmortem_body_last_updated_at":"2026-03-11T09:34:51.760+01:00","postmortem_ignored":false,"postmortem_published_at":"2026-03-11T09:34:51.760+01:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Library \u0026 Dynamics","created_at":"2021-03-16T11:40:19.399+01:00","updated_at":"2026-09-08T13:49:50.784+02:00","position":8,"description":"Composer, Dynamics, Library Task Pane, Template \u0026 Asset Management, etc.","showcase":true,"start_date":"2021-03-01T00:00:00.000+01:00","id":"f8r7tg01yrzq","page_id":"j6l0125b3q6z","group_id":"4z8n2npt67th"}]}]
}