On April 22, 2024, at 10:46 AM CET, an issue was reported affecting all users across every cluster, where the dialog for creating or updating documents, containing TextElement or SlideCollection insertions, would not advance beyond the loading screen on subsequent attempts. Initial investigations quickly linked the problem to a recent update in the UserManagement Microfrontend, specifically a defect introduced in the UserProfile component. This issue was rectified by reverting the changes, with normal functionality restored by 2:05 PM CET on the same day.

In response to this incident, we have implemented more rigorous testing procedures for frontend components and expanded end-to-end testing to better simulate user interactions. We've also revised the integration and usage of the UserProfile component to prevent recurrence and introduced new tests that run asynchronously to detect issues early without delaying other processes.
We apologize for the inconvenience caused and are committed to continuous improvements to ensure the reliability of our services.