Starting at 23-th of May at 11:00 CEST a subset of Templafy One custtomers started experiencing slow response times when accessing the application. The issue was caused by an unexpected situation in our offline component, which resulted in an excessive number of operations on our storage account, causing it to have a slower response. After identifying the issue we started to apply mitigation steps to stabilize the system and restore performance to acceptable levels. At 12:10 CEST we could already confirm that the system was working within the desired performance metrics. Following this the engineering team maintained continuous monitoring of the system to ensure that all operational metrics pertaining to performance stayed within optimal parameters.