The incident has been resolved, and further information will be provided in a postmortem shortly.
We apologize for the impact to affected customers.
Posted Jan 29, 2026 - 17:12 CET
Update
We are continuing to monitor for any further issues.
Posted Jan 29, 2026 - 17:08 CET
Monitoring
The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.
Posted Jan 29, 2026 - 17:07 CET
Identified
We have identified an issue that affects a subset of customers in West Europe (Production 0), West Europe (Production 1), West Europe (Production 5) and are working towards a resolution. We are impacted by an Open AI service availability in Azure, due to this some request using Document Agents and AI Assistant could experience degraded performance. Further updates will be posted here soon.
Posted Jan 29, 2026 - 14:21 CET
This incident affected: Templafy Hive (AI Assistant).