Service degradation - Some users cannot access Templafy for East US (Production 2) region

Incident Report for Templafy

Postmortem

After investigation, we determined that a misconfiguration of authentication methods for two tenants caused issues for these tenants.

Posted Nov 26, 2024 - 09:07 CET

After investigation, we determined that a misconfiguration of authentication methods for two tenants caused issues for these tenants.

Posted Feb 21, 2024 - 11:06 CET

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

Posted Feb 21, 2024 - 10:06 CET

This incident affected: Templafy Hive (Authentication).