Text elements not available in Outlook Desktop on Templafy One

Incident Report for Templafy

Postmortem

On August 11, 2023, starting at 09:14 AM CET, users of Templafy One encountered an issue wherein they were unable to view the "text elements" link within Outlook Desktop. The underlying cause of this problem was traced back to an updated dependency, which included some invalid logic in case of Templafy One. The logic was implemented for the Hive platform, and for Templafy One, it inadvertently resulted in the "text elements" link becoming hidden.

Upon receiving notifications, the engineers promptly identified the problem and took steps to revert the changes back to the previously operational version. This corrective action effectively reinstated the proper functionality of the application and successfully resolved the incident at 1:51 PM CET.

Posted Aug 14, 2023 - 12:34 CEST

Resolved

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

Posted Aug 11, 2023 - 14:13 CEST

Update

We have found the source of the problem and are releasing a new version of our software that will address it.

Posted Aug 11, 2023 - 13:31 CEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 11, 2023 - 13:28 CEST

Identified

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

Posted Aug 11, 2023 - 13:19 CEST

This incident affected: Templafy One (WebApp).