Investigation
The issue was detected at 5:09 PM CET on October 29, 2025, when monitoring and user reports indicated a complete outage affecting the Templafy Hive application.
The engineering team immediately began investigating and identified that the outage coincided with a major Microsoft Azure incident impacting Azure Front Door and Networking Infrastructure services. This outage caused disruptions in key platform dependencies, resulting in failures across both Hive and Templafy One environments.
During the investigation, several mitigation strategies were explored to bypass Azure Front Door; however, the widespread nature of the cloud provider outage also affected internal build components, preventing successful deployments.
Mitigation
The engineering team initiated mitigation efforts aimed at reducing dependency on Azure Front Door by preparing temporary routing adjustments and evaluating possible bypass configurations.
Despite these efforts, the Azure networking layer continued to experience instability, limiting the effectiveness of the mitigation steps. Before the workaround could be fully implemented, Azure Front Door services began recovering, allowing normal connectivity and operations to gradually resume.
Resolution
By 9:52 PM CET on October 29, 2025, Microsoft had restored stability across Azure Front Door and related infrastructure components.
Once recovery was confirmed, Templafy Hive operations returned to normal without additional intervention. Continuous monitoring verified that all services were fully operational, and no residual impact remained.
Post-Incident Actions
While the root cause was outside Templafy’s control, the engineering team identified opportunities to improve detection and response to third-party outages:
Impact and Scope
The outage affected all customers using Templafy Hive and Templafy One, due to dependencies on Azure’s networking and Front Door infrastructure.
The impact was global across all production clusters during the Azure service interruption window between 5:09 PM CET and 9:52 PM CET on October 29, 2025.
We sincerely apologize for the disruption caused by this event. Although the issue originated from our cloud provider, we understand the importance of continuous reliability. We are reinforcing our monitoring and resilience strategies to minimize the impact of future third-party outages and maintain the dependable service our customers expect.