Document creation services 1.1 connector is not generating documents

Incident Report for Templafy

Resolved

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

Posted Apr 02, 2026 - 13:08 CEST

Monitoring

The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.

Posted Apr 01, 2026 - 17:35 CEST

Update

The engineers have identified the root cause and are working towards a fix.

Posted Apr 01, 2026 - 14:39 CEST

Identified

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

Posted Apr 01, 2026 - 11:20 CEST

This incident affected: Templafy Hive (Integrations).