On May 6th, at 9:41 CEST, a subset of Templafy customers began experiencing difficulties with Stuf DCR, our service. We sincerely apologize for any inconvenience caused by this issue.

The problem originated from the loss of STUF DCR certificate configuration, which occurred due to an unintended out-of-order execution of data and schema migrations. This unexpected sequence of events resulted in the configuration being overwritten or disrupted, leading to service disruptions and errors for our affected customers.

As soon as we became aware of the issue at 9:41 CEST, our team promptly initiated an investigation to identify the root cause and find a resolution. By 03:43 CEST, we were able to successfully restore the lost data and rectify the underlying problem.

During the restoration process, we closely monitored the situation to ensure that requests were being processed correctly. We are pleased to inform you that normal operations have resumed, and we are now observing successful requests being handled without any issues.

We deeply regret any inconvenience or disruption this incident may have caused for our valued customers. We understand the importance of reliable and uninterrupted service, and we are committed to implementing measures to prevent similar occurrences in the future.

Thank you for your patience and understanding throughout this situation.