Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5)

Incident Report for Templafy

Resolved

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

Posted Sep 29, 2026 - 20:58 CEST

Monitoring

Microsoft pushed a fix which seems to resolve the issue. We will monitor document agents in Templafy at this point of time.

Posted Sep 29, 2026 - 20:56 CEST

Investigating

Intermittent request failures and increased latency across Azure OpenAI, Azure AI Foundry, and Cognitive Services.
We are following the updates from Microsoft.

Posted Sep 29, 2026 - 19:01 CEST

This incident affected: Templafy Hive (AI Assistant).