On August 14, 2024, at 1:56 PM CET, an incident was initiated when the email signature synchronization process took longer than usual to complete, causing delays in distributing email signature updates to end users. At 4:02 PM CET, the team reverted to a previous version of email signature synchronization process, confirmed that the synchronization was running within the desired parameters, and deployed it to all production environments. The team continued to monitor system performance and, after ensuring everything was operating at the desired performance metrics, marked the incident as resolved at 4:42 PM CET.
The engineering team will investigate to identify the root cause of the issues in the email signature synchronization process. Additionally, they are focusing on further quality automation and performance checks to prevent similar incidents in the future.