On August 23, 2024, at 09:37 AM CET an incident was started due to previews not generating in the Templafy One environment. Engineers started investigating the issue and discovered that the number of messages exceeded the capacity of the preview processing system that was initially configured. After adjusting the configuration, the messages began processing correctly again. This action restored normal function to the application allowing users to generate previews, resolving the incident at 10:07 AM CET.
Posted Aug 23, 2024 - 13:49 CEST
Resolved
The incident has been resolved, and further information will be provided in a postmortem shortly.
We apologize for the impact to affected customers.
Posted Aug 23, 2024 - 10:01 CEST
Identified
We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.