Templafy Status - Service degradation - A subset of users belonging to partner tenants are facing challenges while attempting to log in to the application.

Service degradation - A subset of users belonging to partner tenants are facing challenges while attempting to log in to the application.

Incident Report for Templafy

Postmortem

On February 1st, starting at 7:45 AM, users belonging to partner tenants encountered authentication issues. The problem surfaced only when users from partner tenants attempted to access those tenants other than their own, situated on different clusters. The engineering team identified the issue at 9:06 AM CET, attributing it to recent changes. Swiftly responding, a fix was implemented and deployed across all clusters by 10:40 AM CET, successfully restoring normal system functionality for the affected users. To prevent future occurrences, we are enhancing our automated testing procedures, ensuring the robustness of cross-tenant functionality and averting similar issues.

Posted Feb 02, 2024 - 13:25 CET

Resolved

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

Posted Feb 01, 2024 - 10:40 CET

Identified

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

Posted Feb 01, 2024 - 09:15 CET

This incident affected: Templafy Hive (Authentication, User Management).